Refund Policy


CANCELLATIONS:

For reasons of merchant account fees, only 85% of the total amount of your order will be refunded. If you want to cancel an order or return.

To qualify for a refund, the cancellation must be made within 24 hours of order placement. Send us an email and let us know your feedback. To provide a good service, we try to ship the packages quickly. For those reasons, after 24 hours time frame, we can't guarantee any cancellations. All refunds will be processed within 24-48 hours before the funds are reflected on your bank account.



RETURNS:

We have a 100% Delivery guarantee. If the product does not reach your shipping address within the delivery date, with no tracking updates in the last 7 days, we will resend the item at no additional cost.

Ohmaily Does Not accept Returns or Refunds. Once an item has been received, it cannot be returned. We offer exchanges only when the product arrives defective or the size is not correct. To be eligible, you need to contact us via email within 48 hours after receiving the package.

If you receive a damaged or broken item, send us an email at Support@Ohmaily.com with photos. Once the quality control department confirms that it is a defective item on arrival, we will happily send a replacement at no additional cost. Please contact us within 48 hours after receiving the product to be eligible for a replacement.



IMPORTANT NOTE :

Ohmaily is not responsible for rejected packages or returned packages to the manufacturer/sender because we can’t guarantee we will receive your returned item. Ohmaily has corporate offices in the USA. Please send us a message within the established 48 hours at Support@Ohmaily.com. After the team evaluates your case, we will assist you with the Address or P.O. BOX. To be eligible for a return/exchange, your item must be unused, with its original packaging and in the same condition you received it. The shipping fees are non-refundable, and shipping fees for returns are at buyers expenses.


LOST / RETURNED PACKAGES

Ohmaily will not be held liable for any lost, returned or misroute parcels due to incorrect data or shipping address. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.

If you think you have entered a wrong address, you need to contact us immediately in order to correct the information as soon as possible.

If you have more questions or concerns, please send us a message at Support@Ohmaily.com and we will happily assist you.